➡️ Start here

Welcome to the Planks Help Centre — your go-to resource for everything about discovering, ordering, and working with our timber.


Whether you’re wondering which timber to choose, how to track your order or general advice on your project, you’ll find practical guidance and answers here.


To help you find the right information quickly, we’ve grouped our articles into five key categories:





📦 Customer Support

Questions about your order? We’ve got you.

Find help with account queries, delivery updates, refunds, returns, and common customer questions.


Articles in this category include:


🌳 Timber & Materials

Learn more about the timber we use, how it’s prepared, and what makes each species unique.

Perfect if you’re choosing between oak and cherry or wondering what kiln-dried means.


Articles in this category include:


🛒 Ordering & Customisation

All the details you need when placing your order.

Understand how to choose the right size, how pricing works, and what’s possible when it comes to custom sizing.


Articles in this category include:


🪚 Working with Timber

New to working with solid wood?

Find practical guidance on sanding, finishing, and installing your timber, whether you’re DIY-ing at home or working with a joiner.


Articles in this category include:


🚚 Production & Delivery

Learn how our process works, from cutting to shipping.

We’ll walk you through production timelines, delivery methods, and what to expect when your order is on the way.


Articles in this category include:





If you're not sure where to start, browsing by category is a great first step.

Or feel free to get in touch with us — we're always happy to help.

Updated on: 16/06/2025

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