> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getplanks.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tracking your order after dispatch

Once your timber has left our workshop, we’ll make sure you have everything you need to track its journey to your door.
Here’s how it works:

### 1. **You’ll receive a tracking email**
As soon as your order is dispatched, we’ll send you an email with:
* A **tracking link**
* The name of the **courier**
* Your **tracking number**
Please check your inbox (and junk folder, just in case!) for this dispatch email.

### 2. **Click the link to track your delivery**
Click the tracking link in your email to see:
* Where your parcel is
* When it’s due to arrive
* Any updates from the courier (like delivery attempts or delays)
We typically use **UPS**, but this can vary depending on the size and destination of your order.

### 3. **Haven’t received a tracking email?**
If it’s been more than **24 hours** since you were told your order has been dispatched, and you haven’t received your tracking info:
* Check your spam/junk folder
* Then, email us at [**hello@getplanks.co.uk**](mailto:hello@getplanks.co.uk), and we’ll re-send your tracking details right away

### 4. **If the tracking isn’t updating**
Sometimes tracking links don’t show movement until the parcel has been scanned at the first depot. 
This can take up to 24 hours after dispatch, especially during busy periods.
If it hasn’t updated after that, feel free to get in touch and we’ll chase it up with the courier for you.


### Still have questions?
We’re always happy to help — just drop us a message at [**hello@getplanks.co.uk**](mailto:hello@getplanks.co.uk) or through the chat, and we’ll look into it for you.