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Customer Support
Help with modifying orders, understanding our returns process, and learning how customer feedback shapes our service at Get Planks.
Making changes to your order after checkout
Need to change your timber order? Here's how to update details like size, delivery address, or finish after you've checked out.
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How we use feedback to improve
Your reviews and messages help shape our service. Here’s how we use customer feedback to improve our timber products and support.
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How we handle returns and refunds
Learn how to request a refund or return timber, and how we resolve issues quickly and fairly.
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