• Why Can’t I Order Over 2m in Length?

  We’re currently limited to a maximum length of 2m due to courier restrictions. Our orders are delivered via a third-party courier, and anything over this length exceeds the maximum parcel size they can handle safely and reliably. Why This Limit Exists Longer items: Are more difficult to handle safely in transit Require specialist transport rather than standard courier delivery Have a higher risk of damage if shipped outside standard limits To ensure your order arrives safely anSome readers

• Why we don’t offer planks below 18mm thickness

  We explain why we don't cut oak planks thinner than 20mm — and what this means for structural integrity and wood movement.Some readers