• Lead times and production schedule

  An overview of how long it takes to make and ship your oak planks — and how we manage our production workflow.Popular

• Tracking your order after dispatch

  How to track your oak order once it’s been shipped — including what to expect from our courier partners.Some readers

• What to do if your timber arrives damaged

  If your oak arrives damaged or incorrect, here’s how to get in touch and what we’ll do to make it right.Few readers

• Why we don’t offer customer collection or workshop visits

  We often get asked whether it’s possible to collect an order directly from our workshop, or pop by to see where our products are made. And while we love that people are curious about what we do and how we do it, the short answer is: no, we don’t offer collections or on-site visits and here’s why. Our workshop is a busy, active production space Our workshop is a real working environment, designed for skilled joinery, machining, and timber preparation. On any given day, our team is moving larFew readers